Leading Nepali AI technology company TingTing has unveiled TingTing Connect, the country’s first AI-native call center solution, marking a new era in institutional communications. The company announced that this cutting-edge technology will be made available at “zero cost”, challenging the traditional call center model that has long been limited by seat capacity and high licensing fees.
Unlike conventional systems that only integrate AI as an add-on, TingTing has developed AI as the core infrastructure, enabling real-time recording, transcription, and sentiment analysis of every customer interaction. While traditional call centers manually check only about 2% of calls, TingTing Connect analyzes 100% of conversations, providing complete transparency in operational performance.
A highlight of the launch event was “The Box”, a proprietary hardware unit designed to keep all communications and data securely within the company’s own network. The system processes AI internally without external dependencies, making it especially secure and reliable for banks and government agencies. TingTing describes this as a step toward “Sovereign AI” for Nepal’s financial and public sectors.
Breaking the conventional per-seat licensing model, TingTing Connect offers unlimited extensions, allowing businesses to scale operations according to their infrastructure needs without paying high license fees. The company emphasized that the solution is fully operational and not just a concept.
Built entirely in Nepal, the TingTing AI business communication suite integrates voice, text, surveys, and AI agents through its Riri engine. Offered free of charge, the platform is designed to remove barriers in digital transformation, enabling organizations not only to handle calls but also to gain deep customer insights through AI-native intelligence.
This article was originally published on https://bajarkochirfar.com. Translated with the help of AI and reviewed by our editorial team.
