Nepal Telecom has launched a new online service that enables customers to apply for a replacement of their lost or damaged SIM cards directly through an online portal.
Nepal Telecom (NTC) has introduced a new digital service where customers can apply online to get a new SIM card if their old one is lost or damaged. This service started on Shrawan 1, following a 10-point reform plan designed under the Ministry of Information and Communication’s results-based governance management system.
According to NTC, the main goals behind launching this service are to expand digital services, make service delivery easier, and develop a customer-friendly system. Now, users can fill out the necessary details through NTC’s electronic service portal to apply for a new physical SIM or an e-SIM if their current physical SIM is lost or damaged.
How to Apply Online
To use this service, customers need to log in to NTC’s official portal at esim.ntc.net.np. From there, they should select the ‘Apply for Lost/Damaged SIM’ option and fill in all the required information.
Once the online application process is complete, the new SIM can be collected either by the customer themselves or by a representative mentioned in the application, from the respective service center. NTC has also clarified that a fee of Rs. 50 for the new SIM must be paid directly at the counter during collection.
Privacy and Other Services
Prioritizing customer privacy and security, NTC has made arrangements for representatives to collect SIMs. For this, the representative’s name must be included during the application process, and the representative must present official identification documents when collecting the SIM.
Nepal Telecom also stated that this online portal will not only facilitate lost or damaged SIM replacements but also allow applications for new prepaid e-SIMs, conversion of old physical SIMs to e-SIMs, applications for new physical SIMs, and updates to customer details (KYC).
Future Plans and Improvements
Under the Ministry of Communication’s reform action plan, the company has said that it focuses on improving service quality, strengthening customer service, and expanding digital services. Accordingly, NTC is working to enhance mobile service management, simplify administrative processes, and expand customer-centric digital services.
As per the action plan, NTC is preparing to offer services like one-time customer detail registration, e-SIM distribution, lost SIM recovery, complaint management, and SIM ownership transfer completely online in the future. Additionally, the company is progressing with other improvement programs, including establishing single service desks at all Nepal Telecom offices, improving 4G service quality, and removing the system where balance is automatically deducted after data runs out.
AI Disclaimer: This article was originally published on https://bajarkochirfar.com. It has been translated with the help of AI. For the best understanding and accurate facts, we recommend reading the original Nepali version.
