Users are getting confused as scanning eSewa QR codes from the Khalti app sends money to the recipient’s Khalti account instead of eSewa.
Recently, Khalti updated its app so users can scan eSewa QR codes. However, because Khalti did not give clear information about how this works, many users are facing problems. Previously, when you tried to scan an eSewa QR code from Khalti, it used to show an “Invalid QR Type” message.
The Payment Confusion
But now, the system is changed. When a user scans an eSewa QR, Khalti reads details like name and eSewa ID from the QR and starts payment process. The main problem is that users think money will go to the eSewa account after scanning. But instead, the payment goes to receiver’s Khalti account. This is creating a lot of confusion among users about where their money is actually going.
Pending Money and KYC Issues
Another big issue happens if the receiver does not have an active Khalti account, or if their KYC is not completed. In such cases, the money can get stuck in a “Pending” status. This means receiver will have to face extra trouble to get their money.
Questions Over Business Transparency
Even though some digital wallets in Nepal allow inter-wallet payments, Khalti and eSewa do not have direct money transfer service between them. Because of this, Khalti transferring payments to its own system by scanning another wallet’s QR code has raised questions on business transparency and practices.
Using details from another wallet’s QR for one’s own payment process without clear consent of user is a sensitive issue for consumers. There is a strong need for Khalti to clearly show users that payment will be made through Khalti, even if the QR code belongs to eSewa.
AI Disclaimer: This article was originally published on https://bajarkochirfar.com. It has been translated with the help of AI. For the best understanding and accurate facts, we recommend reading the original Nepali version.
