The Department of Labor and Occupational Safety has issued a strict directive to its offices to address complaints and applications from workers within one hour of receiving them.
New Rules for Worker Complaints
The Department of Labor and Occupational Safety has sent a circular to all its labor and employment offices. This circular is also sent to occupational safety and health centers. According to this new rule, office chiefs and staff must address worker complaints within one hour of receiving them. They also need to inform the victim about the progress immediately.
Why This Directive Was Issued
This strict rule came after many complaints reached to the Labor Minister. Many workers were complaining that their issues registered on Hello Sarkar, ministry, or department were not solved on time. Some workers also complained that staff did not behave well with them and there was a big delay in getting justice.
Now, after receiving any complaint, office must start the process within one hour and tell the service seeker about it. The directive says that all employees must follow their duties and behavior according to Good Governance Act 2064 and Civil Service Act 2049.
Jurisdiction and Court Decisions
If some cases do not fall under the jurisdiction of that office, they must tell the person immediately. They should also send the application to correct office without delaying.
Also, the offices must take quick responses from the concerned companies. They need to arrange talks as per the labor law. If the problem is not solved by talking, the office must make a quick decision. The department also said that orders and decisions of Labor Court and offices must be implemented on time. Subordinate offices also need to update the status of Hello Sarkar complaints quickly after solving them.
AI Disclaimer: This article was originally published on https://bajarkochirfar.com. It has been translated with the help of AI. For the best understanding and accurate facts, we recommend reading the original Nepali version.
