The Ministry of Industry, Commerce, and Supplies has proposed strict rules on privacy, data security, digital payments, and advertising under the draft E-Commerce Guidelines, 2082.
The government has proposed strict measures to enforce privacy, data security, digital payment, and advertising standards in the e-commerce sector. The draft ‘E-Commerce Guidelines, 2082’, released by the Ministry of Industry, Commerce, and Supplies, clearly outlines business obligations and responsibilities for online platforms.
Under the draft, all e-commerce platforms must secure users’ personal information through encrypted systems. In the event of unauthorized access, data leaks, or serious system failures, platforms must immediately halt operations and inform the department. Business can resume only after the issue has been resolved.
The guidelines also state that once goods or services are delivered, firms cannot charge any fees beyond the product price and pre-determined shipping or transfer costs, ensuring consumers are not burdened with unnecessary charges.
For digital payment systems, all e-commerce firms must use only Nepal Rastra Bank–approved digital payment gateways. Even for cash transactions, platforms must issue electronic receipts. In case of failed digital payments, firms are required to provide refunds or returns within seven days.
Additionally, the draft prohibits e-commerce platforms from publishing misleading or exaggerated information in advertisements and promotions, ensuring consumer protection and fair marketing practices.
Before finalizing the guidelines, the ministry has begun collecting feedback from stakeholders. Suggestions or amendments can be submitted within seven days via email to [email protected].
This article was originally published on https://bajarkochirfar.com. Translated with the help of AI and reviewed by our editorial team.
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