The Ministry of Industry, Commerce, and Supplies has proposed clear consumer protection and dispute resolution rules for e-commerce businesses under the draft E-Commerce Guidelines, 2082.
The government is preparing to strengthen consumer rights and dispute resolution in the e-commerce sector. The draft ‘E-Commerce Guidelines, 2082’, released by the Ministry of Industry, Commerce, and Supplies, includes detailed provisions for registering and managing consumer complaints.
According to the draft, every e-commerce platform must register and manage consumer complaints online. If a complaint cannot be resolved by the platform, consumers may directly file their grievance with the department. Once a complaint is received, the platform is required to resolve it within 15 days.
To further improve dispute management, the draft proposes the formation of an ‘E-Commerce Dispute Resolution Committee’. The committee will be chaired by the department’s e-commerce director and include one representative from each involved party. The inspection officer and e-commerce monitoring staff will serve as member-secretaries. The committee will handle disputes through discussion and mediation to reach a resolution.
Before finalizing the guidelines, the ministry has begun collecting feedback and suggestions from stakeholders. Inputs on potential amendments or additions can be sent within seven days to [email protected].
This article was originally published on https://bajarkochirfar.com. Translated with the help of AI and reviewed by our editorial team.
E-Commerce Guidelines 2082 Set Rules for Records, Standards, and Foreign Firms
